Health Insurance Sessions

DAY 1 – Tuesday, March 25

Time to Transform in the Life, Health, and General Insurance Business
Craig Weber, CEO | Celent
Don Pegg, Head of Data Services | ING
Chris Nieuwenhuize, Manager Information Management | VGZ
JP James, General Manager | Oracle Financial Services
Srini Venkat, Vice President | Oracle Financial Services

Business needs, regulatory activity, and post-financial crisis market conditions provide the perfect backdrop for core systems transformation across the life, health, and property and casualty insurance landscape. In this insurance session, a panel of customers and industry analysts discuss current market trends and explore why and how many insurers across the globe are transforming their core systems to support the new business imperatives. Attendees will also learn about Oracle's investments in creating world-class products and solutions to foster this transformation.

Business and IT Transformation: Breaking Product & Organizational Silos
Don Pegg, Head of Data Services | ING
Dave Shively, Senior Director, Life and Annuity Policy Administration | Oracle Financial Services

Carriers are faced with a growing portfolio of legacy core applications segmented by business line and tied together through a complex network of systems. This is leading to high costs for infrastructure, operations, maintenance and support. The need, to support ever changing business requirements and launch new products continues, but adding additional IT cost and complexity is not an option. Hear how carriers are addressing their short term need to support new products while at the same time beginning a journey to rationalizing their core system portfolio.

Healthcare Analytics 2.0
Lisa Khorey, Vice President, Enterprise Systems and Data Management | UPMC
Brian Demay, CIO, Enterprise Architecture | Walgreens
Jason Ross, Section Head, Information Services | Mayo Clinic
Gwen O’Keefe, MD FACP, Vice President of Analytics, Chief Medical Informatics Officer | Group Health Cooperative
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In this panel, we will discuss how healthcare organizations are preparing for the emerging paradigm of enterprise analytics and how requirements for analytics are shifting from siloed departmental reporting to enterprise-wide demands for clinical and business performance insight.

Panel members represent a cross-section of providers at varying stages of the enterprise analytics adoption continuum and will share their insight and lessons learned on topics including:
• How to prepare and plan for an enterprise analytics strategy
• Harnessing big data (structured and unstructured) to improve the holistic view of your organization
• Real world examples of improving quality of patient care while reducing costs using analytics
• Organizational dynamics when implementing enterprise wide analytics

Achieving Growth with Extreme Efficiencies in a Changing Market
Chris Nieuwenhuize, Manager Information Management | VGZ
Frans van Osta, Senior Director Development, OHI | Oracle Financial Services

Coöperatie VGZ is the second largest healthcare insurance company in the Netherlands. Several mergers between 2004 and 2007 resulted in a company with more than 4 million customers, a market share of 25 percent, and a turnover of €10 billion (US$13.5 billion). As VGZ integrated the administrations of the various companies between 2007 and 2009, Oracle Health Insurance Back Office played an important role. VGZ achieved significant cost reductions during this process. In this session, VGZ gives an overview of lessons learned, results achieved, and current challenges.

DAY 2 – Wednesday, March 26

Business Transformation: Delivering on Speed to Market with New Products

In a highly competitive insurance marketplace product differentiation can drive profitable business growth. This is especially the case in the commercial insurance space. Having the right technology support for rating and underwriting can boost the speed to market for new products and product revisions. Learn why many insurers are looking at rating and underwriting transformation as the first step towards core transformation. In this session customers will discuss their successful journey to production innovation in the P&C commercial lines space.

Marsh McLennan Manages Complex Billing to Drive Costs Down
Chenna Reddy, Director IT | Marsh McLennan

The insurance brokerage industry is in a perpetual state of change, reacting to everything from changes in laws to economic trends and even natural catastrophes. Firms that are best able to lead and successfully manage change are going to set themselves apart in the competitive landscape. Join this session to learn how Marsh & McLennan has proactively restructured its processes and platforms in order to drive costs down while providing a high level of service, flexibility, and responsiveness for the future.

Transforming Customer Experience (CX) in Insurance - Mobile, Social Networks, Big Data, Document Automation for Insurance
Jamie MacGregor, SVP Insurance | Celent

Today’s insurance consumers are demanding more immediate, 24/7 access to their policies, claims, and pricing and are not afraid to change carriers if one is unable to meet their demands. Producers are demanding similar levels of connectivity and information access in their quest to distinguish their risk solutions, products, and service delivery. Insurance organizations must differentiate themselves across all channels, touch points, and interactions to acquire and retain loyal customers. An Insurance analyst will discuss how innovation in technologies such as mobile, social networks, documents on demand, big data, and cloud delivery can dramatically enhance customer experience.

Precision Medicine & Omics Data in Care Delivery – Stories from the Pioneers
Mark Routbort, Associate Professor | University of Texas MD Anderson Cancer Center
Mitesh J. Borad, MD, Assistant Professor of Medicine | Mayo Clinic
Andrew Boudreau, Senior Principal Product Manager, Translational Medicine | Oracle Health Sciences

The ability of the modern biosciences to characterize an individual's health at the molecular level is triggering a fundamental transformation of medical practice. Illnesses such as cancer, neurodegenerative disease, and many others are increasingly being defined not in terms of gross morphology, but as perturbations of fundamental molecular systems, giving rise to a host of new diagnostics and therapies that target the molecular milieu of an individual's disease.

In this panel, we will discuss how prescient and pioneering healthcare organizations are establishing clinical service lines that leverage the use of omics data at the point of care. We will discuss how they are addressing the technical challenges associated with these strategies (the 'Big Data' challenges associated with the volume and density of omics data), as well as the workflow / thoughtflow challenges (how will a physician use this data)? We will also discuss how a new knowledge ecosystem is arising around the clinical use of omics data, where novel content around molecular findings in individuals and populations will key new value opportunities for first movers in this space.

Achieving Growth with Extreme Efficiencies in a Changing Market
Chris Nieuwenhuize, Manager Information Management, VGZ
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Coöperatie VGZ is the second largest healthcare insurance company in the Netherlands. Several mergers between 2004 and 2007 resulted in a company with more than 4 million customers, a market share of 25 percent, and a turnover of €10 billion (US$13.5 billion). As VGZ integrated the administrations of the various companies between 2007 and 2009, Oracle Health Insurance Back Office played an important role. VGZ achieved significant cost reductions during this process. In this session, VGZ gives an overview of lessons learned, results achieved, and current challenges.

Life & General Insurance Sessions

DAY 1 – Tuesday, March 25

Insurance Key Note: Time to Transform in Life, Health & General Insurance Business
Craig Weber, CEO | Celent

Time to Transform: Business needs, regulatory activity, and post-financial crisis market conditions provide the perfect backdrop for core systems transformation across the Life, Health and P&C insurance landscape. In this insurance keynote session, a panel of customers and industry analysts will discuss current market trends and explore why and how many insurers across the globe are transforming their core systems to support the new business imperatives. Attendees will also learn about Oracle's investments in creating world-class products and solutions to foster this transformation.

Business and IT Transformation: Breaking the Product and Organizational Silos
Don Pegg, Head of Data Services | ING
Dave Shively, Senior Director, Life and Annuity Policy Administration | Oracle Financial Services

Carriers are faced with a growing portfolio of legacy core applications segmented by business line and tied together through a complex network of systems. This is leading to high costs for infrastructure, operations, maintenance and support. The need, to support ever changing business requirements and launch new products continues, but adding additional IT cost and complexity is not an option. Hear how carriers are addressing their short term need to support new products while at the same time beginning a journey to rationalizing their core system portfolio.

Tackling Consumer Credit Challenges: Know When to Hold Them (Close)
Christine Pratt, Senior Credit Research Analyst | Aite Group

Today's consumer story–and in particular the automobile finance story–continues to be written and directed by regulators and economists. More than five years after the first shock waves of the great recession, credit executives (and oftentimes IT vendors as well) appear not in leading roles but merely as extras. But is this truly the situation? Or is innovation, while not thriving, still alive and lurking somewhere–maybe even in the clouds? And if that is the case, how are lenders coping with and prioritizing IT budget investments? Join Aite Group's senior credit research analyst Christine Pratt as she shares her perspectives on surprising results from recent quantitative and qualitative surveys of top US credit executives and the consumers they hope to attract and retain.

A Regional Insurer's Strategy for Keeping Pace as the Healthcare Industry Undergoes Unprecedented Change
Deborah Norton, CIO, Harvard Pilgrim Health Care
Srini Venkat, Vice President | Oracle Financial Services
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Since the early 2000s, Harvard Pilgrim Health Care (HPHC) has been working to remove “sand from the gears” to enable the business to keep pace with the ever-changing marketplace. While the Affordable Care Act (ACA) certainly accelerated the rate of change, the need to produce more capabilities faster and with fewer resources has been an increasing demand by employers as the cost of healthcare continues to rise and puts pressure on the business’ financial stability. With medical loss ratio requirements now imposed by state and federal governments, agility, efficiency, and a low-cost structure are must-haves. In this presentation, HPHC CIO Deborah Norton describes the business and technology strategies used to ensure that HPHC will be successful in a multistate environment, operating several business models simultaneously. She discusses using mandates as opportunities, the role of collaboration, transitioning from a traditional waterfall environment to an agile delivery model, creating flexible architectures including service-oriented architecture, and partnering with strategic vendors interested in HPHC’s success.

Extending the Mobile Leverage

Mobile channels are quickly moving from being simply alternate channels for banking to being tools for adding new customers. This new era calls for a different way of thinking about your enterprise transformation. Join Barry Yetton, senior vice president of Group Technology and Projects for Butterfield Bank, to understand how Butterfield has extended the leverage of this omnipresent channel in its growth strategy.

DAY 2 – Wednesday, March 26

Business Transformation: Delivering on Speed to Market with New Products
Randy Skinner, Vice President, Insurance Consulting | Oracle Financial Services

In a highly competitive insurance marketplace product differentiation can drive profitable business growth. This is especially the case in the commercial insurance space. Having the right technology support for rating and underwriting can boost the speed to market for new products and product revisions. Learn why many insurers are looking at rating and underwriting transformation as the first step towards core transformation. In this session customers will discuss their successful journey to production innovation in the P&C commercial lines space.

Future of Money: A Roadmap to Digital Banking
Stessa Cohen, Research Director | Gartner

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Is physical money dead forever? How relevant is card money still? Is Bitcoin the next big thing, or just a bubble? Where are we going with mobile wallets and P2P payment systems? Hear from Gartner Research Director Stessa Cohen on how these disruptive technologies are transforming the mobile money landscape and the potential they hold.

Marsh & McLennan Manages Complex Billing to Drive Down Costs
Chenna Reddy, Director IT | Marsh McLennan

The insurance brokerage industry is in a perpetual state of change, reacting to everything from changes in laws to economic trends and even natural catastrophes. Firms that are best able to lead and successfully manage change are going to set themselves apart in the competitive landscape. Join this session to learn how Marsh & McLennan has proactively restructured its processes and platforms in order to drive costs down while providing a high level of service, flexibility, and responsiveness for the future.

Transforming Insurance Customer Experience: Mobile, Social, Big Data, and Document Automation
Jamie MacGregor, SVP Insurance | Celent
Paul Dolbec, Senior Director Industry Solutions | Oracle Financial Services

Today’s insurance consumers are demanding more immediate, 24/7 access to their policies, claims, and pricing and are not afraid to change carriers if one is unable to meet their demands. Producers are demanding similar levels of connectivity and information access in their quest to distinguish their risk solutions, products, and service delivery. Insurance organizations must differentiate themselves across all channels, touch points, and interactions to acquire and retain loyal customers. In this session, an insurance analyst discusses how innovation in technologies such as mobile, social networks, documents on demand, big data, and cloud delivery can dramatically enhance customer experience.

A Regional Insurer's Strategy to Keep Pace as the Healthcare Industry Undergoes Unprecedented Change
Deborah Norton, CIO | Harvard Pilgrim Health Care

Since the early 2000s, Harvard Pilgrim Health Care (HPHC) has been working to remove “sand from the gears” to enable the business to keep pace with the ever changing marketplace. While the Affordable Care Act (ACA) certainly accelerated the rate of change, the need to produce more capabilities faster and with less resource has been an increasing demand by employers as the cost of health care continues to rise and puts pressure on their financial stability. Now with medical loss ratio requirements imposed by state and federal governments, agility, efficiency and a low cost structure are must haves. During this presentation, Ms. Norton will describe the business and technology strategies used to ensure that HPHC would be successful in a multi state environment, operating several business models simultaneously. She will discuss using mandates as opportunities, the role of collaboration, transitioning from a traditional waterfall environment to an agile delivery model, creating flexible architectures including service-oriented architecture, and partnering with strategic vendors interested in HPHC’s success.

Cost Effective Way for Midmarket Life and Pensions Insurers to Renovate Core Systems
Vernon James, General Manager, Insurance | NCB
Dave Shively, Senior Director, Life and Annuity Policy Administration | Oracle Financial Services

Mid-Tier carriers struggle with having the same needs for business agility, process efficiency, and support for a growing portfolio of products as large carriers but with IT budgets that are a fraction of their size. Hear how several mid-market carriers have realized the same benefits from their core system replacement projects as their larger competitors like dramatically increased speed to market, improved product innovation, and significantly reduced operational expense at a cost that is reasonable for a mid-sized IT budget.

Healthcare: Washington Update
Nora Connors, Principal | Podesta Group
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In light of the massive transformation taking place in healthcare, both payers and providers face unprecedented challenges but can still seize upon untapped opportunities with the right plan of action. In this session, healthcare lobbyist Nora Connors provides an insider view from The Hill on upcoming legislation and other factors affecting the industry.

Expanding Channels
Danny Dagher, Group CIO | Bank Audi
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How are banks adopting channels to further minimize the cost of each transaction while staying at the forefront of innovation in the customer mindscape? Hear from Danny Dagher, group CIO of Bank Audi, on Bank Audi’s experience with channel banking.

Improving AutoTrader's Customer Experience with a State-of-the-Art Billing Platform
Dave Amundsen, Vice President, Finance | AutoTrader
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Unique and personalized customer experiences are now the norm for channel and front-office applications. Hear how these improvements are being translated to traditionally back-office billing systems, resulting in an improved customer journey and increased revenue opportunities for AutoTrader.